Who we are
Broken Blinds TM operates the brokenblinds.co.uk, which provides blinds repair and maintenance services.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Website Namewebsite.
Broken Blinds TM is committed to protecting your right to privacy as a user of our online documents. It is our policy to respect the privacy of private communication.
The information you provide to us will be held for Broken Blinds TM on servers based in the UK, and, except as explained below, we will not transfer it, or authorize its transfer, outside the UK.
We collect information about our users in order to help us continually improve the products and facilities we offer and so that we can enter into commercial arrangements. Broken Blinds TM will always adhere to UK Data Protection Legislation which, from 25 May 2018, includes EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).
Other than as stated below, we do not hold or use any information that you provide, or which we collect, outside the European Economic Area (“EEA”), nor do we transfer it to, or share it with, others within or outside the EEA (except when we believe in good faith that the law requires it).
What personal data we collect
We will collect personal data as provided to us during the registration or purchase process, which you agree to supply us as accurate.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and email address.
We do not monitor your use of the Internet, but we do use cookie technology to monitor your use of Broken Blinds TM. This information is not stored alongside your personal data and will only be used on an anonymous, aggregated basis. We may process your personal data in combination with the documents and forms downloaded in order to maintain and improve the facilities we offer and to send you alerts about important updates to such content.
What Do We Use Your Data For?
We use your personal data for the following purposes:
• The information that we collect will be used to contact or identify you.
• Communicating with you. This may include responding to emails or calls from you.
Our processing of your personal data is in our legitimate interests and is necessary to provide the Broken Blinds TM service to you and to continually improve it and the content available through it.
In addition, when you purchase a subscription from us, your personal data is necessary for the formation of the contract between you and Broken Blinds TM and the completion of your purchase.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
How Long Do We Keep Your Personal Data?
The personal data that you provide when registering with Broken Blins TM is retained until we call you and discuss about the services that you need, then if you want to erase all the data that we have about you. All personally identifying information is deleted immediately on your request.
How and Where Do We Store or Transfer Your Personal Data?
We only store your personal data in the UK. This means that it will be fully protected under the GDPR.
Do We Share Your Personal Data?
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Website;
• To provide the Website on our behalf;
• To perform Website-related services; or
• To assist us in analyzing how our Website is used.
We want to inform our Website users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Any such transfer will be subject to terms agreed with our IT contractor which comply with those prescribed for such a purpose by the European Commission, thereby ensuring that your personal data will be protected to standards equivalent to those specified by the GDPR.
What Are Your Rights As A Data Subject?
Individual data subjects have the following rights under the GDPR which we will always work to uphold:
• The right to access your personal data by means of a subject access request (see below).
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
• The right to erasure (also known as the right to be forgotten).
• The right to restrict or object to our processing of your personal data for particular purposes.
• The right to data portability. This means that you can ask us for a copy of your personal data to re-use with another service or business. Please note, however, that this right applies only if you have provided personal data to us directly, we are using it with your consent or for performance with a contract, and your data is processed using automated means.
• Rights relating to automated decision-making and profiling. We do not, however, use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us.
How Can You Access Your Personal Data?
If you wish to make a data subject access request, please do so in writing, sent to the email or postal address shown below, clearly marking your correspondence as a subject access request.
We do not normally charge for subject access requests unless they are ‘manifestly unfounded or excessive’ (e.g. repetitive). We will respond to your subject access request within one month of receiving it. In the unlikely event that your request is particularly complex, a further two months may be required but we will keep you informed if this is the case.
How To Contact Us
To contact Broken Blins TM about anything to do with your personal data and data protection, including to make a subject access request, please use the following details and we will respond as soon as possible:
Telephone: 020 86 71 77 06